Last Updated: 13.02.2025
At GB Pet Shop, we are committed to customer satisfaction. Please review our refund and return policy below.
1. Pet Returns
- No returns or refunds are allowed for live pets (dogs, cats) once purchased.
- We ensure pets are healthy and well-cared for before sale. Please check thoroughly before purchase.
2. Pet Food, Medicine, and Accessories
- Returns are accepted within 7 days of purchase if the item is unused, unopened, and in its original packaging.
- Opened or used pet food, medicine, and accessories are non-returnable for hygiene and safety reasons.
3. Refund Process
- Once the returned item is inspected and approved, refunds will be issued to the original payment method within 7-10 business days.
- Shipping and handling fees are non-refundable.
4. Exchange Policy
- Exchanges are allowed for defective or damaged products.
- To request an exchange, contact our customer service within 48 hours of delivery.
5. Cancellations
- Orders can be canceled within 24 hours of purchase. Once shipped, cancellations are not possible.
For any refund or return inquiries, reach out to our team at:
GB Pet Shop
gbpetshop.com@gmail.com
+917061077798
Binodpur, Katihar – 854105
We appreciate your trust in GB Pet Shop!